FAQ

Frequently Asked Questions

Clinical Services

What is Occupational Therapy?

Occupational therapy enables people to participate in activities they find meaningful across their lifespan. This includes a wide range of daily activities such as taking care of oneself (eg, showering, dressing, eating), engaging in productive roles (e.g., working, volunteering, schooling), and participating in hobbies, interests, and social events. Occupational therapists assess an individual’s abilities, environment, and the demands of their activities to identify barriers and develop strategies to improve function, independence, and overall well-being. They focus on helping individuals achieve their goals and live life to their fullest potential. Click here to learn more

Speech pathology, also known as speech therapy, focuses on assessing, diagnosing, and treating communication and swallowing difficulties. This can include challenges with speaking (eg, articulation, voice), understanding language (receptive language), expressing thoughts and ideas (expressive language), social communication, fluency (stuttering), and safe eating and drinking (dysphagia). Speech pathologists work with individuals of all ages, from infants to older adults, to improve their ability to communicate effectively, participate fully in daily life, and ensure safe nutrition and hydration. Click here to learn more

Behaviour support services aim to understand and address challenging behaviours in a person-centred way. This involves conducting comprehensive assessments to identify the reasons behind a behaviour and developing positive behaviour support plans. These plans focus on improving quality of life, teaching new skills (eg, communication, self-regulation), and reducing behaviours of concern through proactive strategies and environmental modifications. Our behaviour support practitioners work collaboratively with individuals, families, and support networks to implement these strategies, promote positive interactions, and enhance overall well-being and participation. Click here to learn more

Psychology involves the study of the mind and behaviour, focusing on supporting individuals to improve their mental health and emotional well-being. Our psychologists work with participants of all ages to navigate a range of challenges, including anxiety, depression, trauma, social-emotional difficulties, and neurodevelopmental conditions. Through evidence-based interventions and therapeutic support, we help individuals develop coping strategies, build resilience, and enhance their overall quality of life. Whether working through specific life transitions or managing long-term mental health goals, our approach is collaborative and tailored to the unique needs of each person. Click here to learn more

Accessing Therapy

Where will my sessions take place?

As a mobile therapy provider, your sessions can take place at various locations to suit your individual needs. Sessions can be conducted at your home, kindy, school, or place of work with the appropriate permission provided. Additionally, sessions can be completed at our Robina clinic

At present we have immediate capacity for all NDIS-based reports, including Functional Capacity Assessments, Supported Independent Living Assessments, and Specialist Disability Accommodation. We also have immediate capacity for face-to-face sessions in various regions. To speak with our team to find out about availability in your area, click here

No! Therapy Partners are able to service clients with or without NDIS funding for all our occupational therapy, speech pathology, behaviour support, and psychology services. Services can be paid for via Medicare, a private health fund, or paid privately.

For ongoing occupational therapy, speech pathology, behaviour support, and psychology, our sessions are generally 1-hour appointments with 50 minutes of face-to-face or telehealth therapy and 10 minutes for documentation and treatment notes. However, therapy sessions can be reduced in length upon request.

At Therapy Partners, we will ask all new clients, regardless of if they have previously seen a therapist in any of our service areas, to complete a New Client Form. This will allow for us to assign a therapist that will best suit your condition and needs. From there, an Initial Assessment is completed (e.g., Occupational Therapy Initial Assessment, Speech Pathology Initial Assessment, Behaviour Support Assessment, or Psychology Initial Assessment), and a report is provided to outline the purpose and goals for future therapy.

Assessments & Fees

What is a functional capacity assessment?

A functional capacity assessment is a holistic assessment of a client’s overall function and support needs. A report is provided with assessment outcomes and recommendations to support personal goals, maximise independence and promote safety and wellbeing. Click here to learn more

An initial assessment (across all our disciplines) is a comprehensive evaluation conducted by a therapist to understand a person’s current abilities, challenges, and goals related to engaging in meaningful daily activities and improving wellbeing. To learn more about initial assessments at Therapy Partners, click here

All our occupational therapy, speech pathology, behaviour support, and psychology services at Therapy Partners are charged in accordance with the NDIS pricing guidelines. Travel may be an additional cost which is also charged in accordance with the NDIS pricing guidelines.

At this stage, Therapy Partners proudly provides occupational therapy, speech pathology, behaviour support, and psychology services. We are continuously reviewing opportunities to expand our business to incorporate other allied health services in the future. In the interim, we are happy to refer out to other reputable Allied Health services if we cannot directly meet your needs.

Logistics & Referrals

Do you offer telehealth services?

Yes, we offer telehealth sessions for many of our services, providing a convenient and accessible option for clients who may prefer remote therapy or live in regional areas. Please discuss your preferences with our team when booking. Click here to learn more

You can make a referral by contacting us directly via phone or email, or by completing the New Client Form on our website. We accept self-referrals, as well as referrals from doctors, NDIS plan managers, support coordinators, and other allied health professionals. Click here to begin

A Service Agreement is a document that outlines the relationship between you and Therapy Partners. It is a requirement for NDIS participants as it ensures transparency regarding the services being provided, how they are funded, and the responsibilities of both the provider and the participant. It protects your rights and ensures we are all working toward the same goals.

In accordance with the NDIS Price Guide, providers are permitted to claim travel costs when visiting a participant in the community. At Therapy Partners, we endeavour to keep these costs as low as possible by scheduling therapists to see multiple participants in the same geographical area. We will always discuss potential travel charges with you before your sessions begin.

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FUNDING

NDIS registered

The National Disability Insurance Scheme is an Australian Government funded scheme for costs associated with disability. We frequently work with patients supported by this program

medicare registered

Occupational Therapy can be funded by Medicare, also provided by the Australian Government. For details on whether or not you meet the medicare criteria please click here

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