Therapy Partners
Referral

Privacy Policy

Therapy Partners Pty Ltd (Therapy Partners) collects information about you and others to enable it to perform its functions and activities.

Welcome to Therapy Partners Pty Ltd (“Therapy Partners”, “we”, “us”, or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and protect your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What kinds of personal information do we collect and hold?

Personal Information refers to information or an opinion about an individual whose identity is apparent or can reasonably be ascertained. To provide our occupational therapy, speech pathology, behavioural support, and NDIS-related services, some of the types of personal information we collect include, but are not limited to:

  • Names, ages, genders, and other identifying details;
  • Medicare and health fund details, including Medicare numbers, health fund insurers, coverage extent, medications, diagnoses, surgeries, and allergies;
  • Developmental, medical, ethnic, language, cultural, and social histories; disabilities and impairments;
  • Relevant family histories for assessment, diagnosis, and treatment;
  • Work and education backgrounds;
  • Hobbies, motivations, interests, and activities of clients and their families; 
  • Details concerning the ability to pay for our services.

For sensitive information – such as information about your health that is reasonably necessary for us to provide you with services or products – we will seek your explicit consent.

Why do we collect personal information?

We collect your personal information to deliver, review, and improve our services. These services and products include occupational therapy, speech pathology, behavioural support, and other NDIS-related services. Without this information, we would be unable to conduct our business or provide our products and services in compliance with legal, professional, and industry standards. If you choose not to provide the requested personal information, we may be unable to offer our services to you.

Specifically, we require personal information (including health information) to provide clients with assessment, diagnosis, and management services related to their occupational therapy, speech pathology, behavioural support, or other related services. Reasons for collecting this information include, but are not limited to:

  • Administrative purposes and managing our business;
  • To fulfil our obligations under law, regulation and industry standards;
  • Billing management (either directly or through insurers or other compensation agencies);
  • Discussions between therapists and others working at our clinic (including other therapists and sub-contractors) related to the care of our clients;
  • Discussions and other communications with your doctors, other health professionals, and education professionals in relation to your care;
  • Discussions with insurers; and
  • Any insurance or compensation or other claims or litigation (including threatened litigation).

From time to time, we may use non-sensitive personal information to provide you with news or offers about our services that may be of interest to you. These will be products or services that we believe will be relevant to you. You have a right, at any time, to opt out and tell us that you don’t want to receive this type of material.

Use of Technology and Artificial Intelligence (AI)

To enhance our service delivery and operational efficiency, we may use technology, including third-party platforms and Artificial Intelligence (AI), to assist with administrative and operational tasks. Where AI is used, we adhere to strict privacy and security protocols. This includes rigorous a de-identification process and, wherever possible, engage with software and AI partners under agreements that enforce zero data retention policies to ensure your information is not stored or used for training AI models.

Ensuring your information is up to date

Accurate, complete, and current information is essential for us to provide effective services and comply with legal requirements. Therefore, it is crucial that the information we collect from you is accurate and kept up to date. Therefore, it is important that you promptly inform us of any changes to your personal information to ensure its accuracy.

Who will see or have access to your personal information?

Your personal information may be accessed by individuals working for or on behalf of Therapy Partners, as well as other service providers. This may include:

  • Our directors and shareholders;
  • Our therapists (both employed or contracted);
  • Our administrative staff (employed or contracted);
  • Doctors, other health professionals, and education staff involved in your care;
  • Our third-party professional advisors and service providers, including (without limitation) our lawyers, book-keepers, accountants, auditors, tax consultants, actuaries, management consultants and IT service providers; 
  • Governmental or statutory bodies;
  • Medicare, private health insurance providers, insurers, and reinsurers.

In some cases, we may use trusted third-party service providers, including those who supply AI-powered tools, to assist in our business operations. We ensure these providers adhere to strict data security and privacy standards consistent with this policy and Australian law.

Your Rights Regarding your Personal Information

Under the Australian Privacy Principles (APPs), you have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request corrections to your personal information if it is inaccurate or incomplete.
  • Withdrawal of Consent: Withdraw consent for us to use your personal information, where applicable.

To exercise these rights, please contact us in writing. We will not charge a fee for access requests but may charge an administrative fee for providing copies of your information. To protect your personal information, we may require identification before releasing the requested information.

Security of your information

Therapy Partners takes all reasonable precautions to safeguard your information from loss, misuse, unauthorised access, modification, or disclosure. We implement a range of security measures, including:

  • Restricting access. Only trained personnel with a legitimate need can access your information.
  • Using security technology. We leverage security software, complex passwords, and two-factor authentication where available.
  • Secure disposal of data. We dispose of information no longer needed or as required by law, typically after retaining client files for a minimum of 7 years.
  • Data encryption. We encrypt sensitive data where possible, including during transmission and storage.

While we strive to protect your information, please note that no security measures are completely foolproof, especially for data transmitted over the internet. In the event of a data breach, we will assess the breach to determine its nature and scope, notify affected individuals if their personal information has been compromised, and report the breach to relevant authorities in compliance with the Privacy Act.

Want more information?

If you have any questions about this policy, or have any concerns about the personal information you or others have given us about you, please contact Selina Dwyer as Director of Therapy Partners Pty Ltd.
More information on the Privacy Act 1988 (Cth) can be found on the website of the Office of the Australian Information Commissioner. You may also contact the Commonwealth Privacy Commissioner on 1300 363 992 or www.privacy.gov.au

Last Updated: 31 July 2025

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